Caring for travellers is the highest of priorities, an integral component of an agency’s (e.g. Travel Management Company - TMC) travel program and duty of care for their customers.
Duty of Care refers to the moral and legal obligations of employers to their employees, contractors, volunteers and related family members in maintaining their well-being, security and safety when working, posted on international assignments or working in remote areas of their home country. Many countries have laws in place that can hold companies liable if something happens to their employees while travelling for business. Travel risk management is the course of action to provide that.
Care enables traveller tracking anywhere in the world using either a graphical map view or route map view, with visibility of a traveller’s full itinerary.
It is designed to allow authorised platform users the ability to view their location at both country and city levels.
Care aggregates travel alert data globally from government bodies and other highly credentialed sources 24/7, instantly communicating with travel program managers and directly with travellers who might be affected.
Care's graphical traveller tracking solution enables travellers to be easily located and communicated with via e-mail or two-way SMS.
Care can be accessed via the Care option in the Navigation Panel or the Traveller Tracking dashboard widget.
By default, a search of designated traveller itineraries that include the current date, as well as +/- 1 day, is performed, with any matches displayed on the map with risk markers.
The Care user interface (UI) is divided into two (2) levels of warnings – Country and City.
Country-level advisory/risk ratings are derived from the Travel Advisory service used by the travel agency (e.g. Australian Government DFAT - Smart Traveller).
City-level advisory/risk ratings are derived from various sources, with alerts categorised by such things as Safety, Weather, Security, and more.
When Care is first opened, it is the Country-level advisory/risk ratings that are presented, as shown in the following example.
After Care is initially launched, zooming in at least once will reveal the City-level advisory/risk ratings, as shown in the following example.
By default, a search of designated traveller itineraries (trips) of the current date as well as -7days and +14 days is performed. Any trips that match will be displayed on the map with risk markers and the Travellers panel.
The Travellers panel allows a country to be selected to access a city-by-city level breakdown.
Example of the city-by-city level breakdown for country selection Cambodia.
Selecting the Countries options will return to the top-level, global country listing.
Email or SMS Travellers
If enabled, the Traveller panel may also provide the ability to SMS or Email all or selected travellers, as well as export the information (PDF or Excel). The following example is using the SMS option.
The following is an example of a 2-way SMS conversation between the agency and a traveller, indicated by the presence of 🗨.
The Search panel can be expanded to allow the default date range to be modified as well as the inclusion of additional criteria from the available options if desired.
Alerts serve the purpose of notifying travel managers and travellers under their supervision about significant global events and news occurrences that may affect their travel plans.
Alerts are categorised based on the seriousness of the situation. A rating system is employed to enable travel managers and travellers to promptly evaluate the implications of the notification. Our rating system comprises:
No Current Alerts
Alerts are grouped into the following categories:
Safety & Security
Weather & Nature
Tags offer a valuable means of classifying the content within alerts. This enables alerts to be filtered based on detailed criteria, directing the content received by a company. Tags complement categories, which represent broader terms, in determining how alerts are filtered for end-users.
All alerts will have both a Location field and a list of Affected destinations.
Location is where the editor has decided to set the epicentre of the alert.
Affected destinations comprise a list of Countries and/or Cities and may be inclusive of the Location or include a much wider area.
General alerts are curated by the agency (e.g. TMC). They are selected based on their relevance to the companies receiving them. An incoming alert can be either approved or rejected, and these options will be presented in the email for the curators, as seen in the following examples.
General Alerts requiring approval will only be shared with users if sanctioned by the agency (e.g. TMC). In the examples depicted above, opting to Approve would subsequently transmit the alert to all users (determined by profile type) who have subscribed. If the agency has several curators (approvers), the initial individual to take action (approve/reject) will be regarded as the definitive decision. Any subsequent actions on the same alert will be disregarded.
If an alert has an Affected Destination that matches a location a traveller is in, an alert can automatically be sent directly to the Travel Manager, Travel Arranger, or affected Traveller. A company can set a criterion to filter the types of alerts that can automatically be sent through, as seen in the following example.
Rating: 3 (Caution)