Conversation Starters
User Access Levels: 
Traveller | Travel Arranger (TA) | Travel Manager (TM) | 
Travel Account Manager (TAM)
The provided information is intended to offer insights into potential conversation initiators and recommended interactions with Zeus. It includes illustrative scenarios involving users with elevated access levels, such as Travel Managers (TM), to assist in discussing specific travellers.
💡 Zeus harnesses the potential of Artificial Intelligence (AI), allowing it to continuously enhance its understanding of human language with each interaction. Consequently, its effectiveness, precision, and overall intelligence will progress as it engages in more conversations and encounters diverse scenarios.
To maximise the value of interactions with Zeus, it is essential to consider the following communication tips, ensuring efficient and productive exchanges tailored to individual needs.
🗓️ Zeus' dialogue flow defines a week as commencing on a Sunday and concluding the following Saturday. For example, if a question is posed on a Sunday regarding "next week”, it pertains to the subsequent Sunday through Saturday period, not the upcoming one. To obtain information about the forthcoming week, a reference to "this week" is necessary.
📅 When engaging with Zeus, specifying the timeframe is crucial for questions or queries related to time. By default, Zeus assumes reference to the current date, often referred to as "today's date”. However, the timeframe for a query can be clarified by providing a specific date (e.g. 15Dec23) or using time-related expressions like "last year”, "yesterday”, "tomorrow”, "this week”, and "next month”.
Profiles
How do I add … PROFILE ELEMENT? | When is my … PROFILE ELEMENT due to expire? |
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Edit my … PROFILE ELEMENT. | Do I have a … TRAVEL PREFERENCE? |
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Who is/are my (travel) arranger(s)? | Who is/are my (travel) approver(s)? |
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Trips
When is my next trip to … LOCATION? | Show me my trips from last … PERIOD OF TIME. |
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Show my next trip → View full itinerary. | |
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Make a new request (booking) for a trip to … CITY/COUNTRY. ^ | |
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^ “Booking” conversations with redirects require the travel platform’s Request feature to be activated.
Care
In the header section of the tile(s), Zeus may display a 🌐 image. This notification is triggered when there are no active alerts, including location-specific alerts, available. In such cases, Zeus will provide the current Travel Advice issued by the respective country's government.
Show me global alerts. | Travel advice for … COUNTRY. |
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Is … COUNTRY safe for travel? | |
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^ Care conversations require the travel platform’s Care features to be activated. The source of country travel advice is the government advisory service (e.g. Smart Traveller) inherited from the travel office the company is associated with.
Urban Traveller Safety
Engage with Zeus in discussions geared toward revealing valuable insights into safety and security ratings for cities and neighbourhoods across the globe. The conversations here are intended to assist travellers in assessing and drawing comparisons regarding the safety of the places they plan to visit. Utilising this service enables you to access an overall safety rating as well as scores in vital categories including women's safety, health, physical threats, theft, political freedom, and LGBTQ safety.
How safe is … CITY? | |
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Credits
Do I have any unused … CREDITS/TICKETS? | Show me my … CREDITS/TICKETS. |
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Show me my …AIRLINE unused CREDITS/TICKETS. | |
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^ Credits conversations require the travel platform’s Credits feature to be activated.
Selecting “Use” or “Open” will redirect to the Credits search results screen.
Sustainable Travel
Show me my CO2 emitted. | Show me my CO2 emitted last PERIOD OF TIME. |
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Sustainability CO2e calculations will only be conducted on travel platforms when the agency transmits booking data (such as PNR) to the travel platform using an approved API service. Agencies not currently employing these methods to share booking data are unable to take advantage of any of the travel platform's Sustainable Travel initiatives.
Travel Check
Conversations in this space are new and unlike others, involve more complexities with navigating the various parameters able to be queried for an individual country check.
Zeus requires that a profile holds an unexpired passport to perform a Travel Check. If more than one (1) passport exists, the preferred will be used. Only travel type of “Business” (not Vacation/Tourist) is supported currently via Zeus' Travel Check conversations.
Can I travel to … COUNTRY? | What do I need to travel to … COUNTRY? |
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Are there any travel restrictions | Is it possible to travel |
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Show me the travel | Can I travel to … IATA AIRPORT CODE? |
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It is recommended to use Travel Check for queries where multiple passports (nationalities) exists and for differeing or additional search parameters such as travel type and trip duration etc.
Find County Codes (ISO 2-alpha) - here.
Flight Status
What is the flight status | What time does … FLIGHT NUMBER |
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Was … FLIGHT NUMBER delayed on ... DATE? | Is … FLIGHT NUMBER on time? |
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Is … FLIGHT NUMBER on time ... PERIOD OF TIME? | Is … FLIGHT NUMBER on PERIOD OF TIME on time? |
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Has … FLIGHT NUMBER been cancelled? | Is … FLIGHT NUMBER cancelled? |
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Did Zeus reply with an unexpected response or is a problem being encountered? If yes, reviewing the following “troubleshooting” article may assist.
Travel Arranger & Travel Manager
User Access Levels: Travel Arranger (TA) | Travel Manager (TM) travel platform users can query Zeus with questions related to themself as well as designated travellers.
Zeus can assist users with designated travellers to take better care of them by providing access to their travel information as well as travel alerts and advice.
All designated travellers will be included in the query performed by Zeus unless specifically advised in the request.
A TA/TM wanting to query their own profile, itinerary, alerts etc., the use of “I”, or “my” must be included e.g. Show my profile, Do I need a visa for Vietnam?
💡 User Access Levels: Travel Account Manager (TAM) based on the “Company Access” permissions, is able to perform queries of a similar nature for travellers of each travel platform (e.g. a company) they can view/manage. FUTURE
Profiles
Show me … TRAVELLER profile. | Show me … TRAVELLER profile. |
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Who is/are the travel | Who is/are the travel |
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Trips
List my travellers. | Was anyone in … CITY/COUNTRY |
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Show me travellers in … COUNTRY. | Who is travelling next … PERIOD OF TIME? |
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Who is travelling … PERIOD OF TIME? → View full itinerary. | |
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Who is travelling … PERIOD OF TIME? → Download. | |
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Who was travelling | Make a new request (booking) |
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Who is flying … PERIOD OF TIME in CLASS OF TRAVEL? → Download. | |
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^ “Booking” conversations with redirects require the travel platform’s Request feature to be activated.
Airline & Aircraft
The ability to inquire with Zeus about airlines and specific aircraft types is valuable not only for individual travellers (TR) but also for those responsible for managing trips for multiple individuals, such as a travel arranger (TA) or a travel manager (TM).
Did anyone fly with … AIRLINE | Who is flying on … AIRCRAFT TYPE |
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Conversations in this context continue to evolve, and Zeus continues to learn from the questions asked. Occasionally, Zeus may become confused when dealing with aircraft types or airline names that contain the name of a country or have similar-sounding names. For instance, Air France (France), El Al Israel Airlines (Israel), and Vietnam Airlines (Vietnam).
🗨️ It is advisable to use common phrases like "is flying on”, "is flying with", or "is flying”, along with the inclusion of "airline”. For example, asking, "Who is flying on Singapore Airlines?" helps direct the conversation toward the airline rather than a city or country with a similar name (e.g., Singapore).
💡 Keep in mind that a single aircraft type (model or series) can encompass various variants. For instance, the Boeing 737 includes models like 737-600, 737-800, and 737-MAX, among others. To facilitate discussions about aircraft types, variants have been grouped together. For instance, asking, "Who is flying on a 787-8 next week?" will return information about travellers flying on this specific aircraft model/series as well as others in the Boeing Dreamliner 787 aircraft model/series. Zeus' response will include details about the specific variant being used, as illustrated in the example below.
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Care
In the header section of the tile(s), Zeus may display a 🌐 image. This notification is triggered when there are no active alerts, including location-specific alerts, available. In such cases, Zeus will provide the current Travel Advice issued by the respective country's government.
Do I have any affected travellers? | |
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Show me affected | List affected travellers in … CITY in |
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^ Care conversations require the travel platform’s Care features to be activated. The source of country travel advice is the government advisory service (e.g. Smart Traveller) inherited from the travel office the company is associated with.
Credits
Does … TRAVELLER have any … CREDITS/TICKETS? | Show me our ... AIRLINE … CREDITS/TICKETS |
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Does … TRAVELLER have any … CREDITS/TICKETS expiring ... PERIOD OF TIME? | Did … TRAVELLER have any … CREDITS/TICKETS |
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Are there any ... AIRLINE … CREDITS/TICKETS | |
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^ Credits conversations require the travel platform’s Credits feature to be activated.
Selecting “Use” or “Open” will redirect to the Credits search results screen.
Sustainable Travel
Who are our top CO2 emitters YTD? | Who are our top CO2 emitters? |
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Who are our top CO2 emitters for | |
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Show me TRAVELLER CO2 emitted YTD. | Show me the CO2 for … TRAVELLER. |
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Sustainability CO2e calculations will only be conducted on travel platforms when the agency transmits booking data (such as PNR) to the travel platform using an approved API service. Agencies not currently employing these methods to share booking data are unable to take advantage of any of the travel platform's Sustainable Travel initiatives.
Travel Check
The following Travel Check conversation paths extend upon those aforementioned - here. These are designed to assist users with designated travellers such as a travel arranger (TA) and travel manager (TM) conduct simple checks to understand the requirements their traveller may require for their trip.
💡 User Access Levels: Travel Account Manager (TAM) based on the “Company Access” permissions, is able to perform queries of a similar nature for travellers of each travel platform (e.g. a company) they can view/manage.
Zeus requires that a profile holds an unexpired passport to perform a Travel Check. If more than one (1) passport exists, the preferred will be used. Only travel type of “Business” (not Vacation/Tourist) is supported currently via Zeus' Travel Check conversations.
Can … TRAVELLER travel | What does … TRAVELLER need |
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Show me … TRAVELLER | Can … TRAVELLER travel |
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It is recommended to use Travel Check for queries where multiple passports (nationalities) exists and for differeing or additional search parameters such as travel type and trip duration etc.
Did Zeus reply with an unexpected response or is a problem being encountered? If yes, reviewing the following “troubleshooting” article may assist.
Airline COVID-19
DISCONTINUED - 31AUG23
Is it safe to fly … AIRLINE NAME? | |
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💡 As an airline name can include the same or similar name of a country, sometimes Zeus may get the conversation paths confused. It can be wise to include “airline” in conversations to avoid this.
e.g. “Is it safe to fly Air France airline” can avoid confusion about the safety in France the country.