5.7 Release Notes

Released 29 August 2021

Release Highlights

A Beta version is an early version of a platform product or feature that may be incomplete when compared to the final (production) version that is yet to be released. In consideration of this, results may require to be verified via other means to confirm their accuracy. Kudos agency partners are welcomed to share feedback via Kudos Support with specifics of the request(s) submitted versus the result(s) expected.

Profile Summary Modal

The current Profile Summary modal available in Requests and the Visa Check widget has received a design change as well as enhanced to present additional Profile data, if available.

The additional data present, if available, is designed to give greater context during the Requests flow or a Visa Check, as well as insights into elements such as a user’s access level (e.g. TM - Travel Manager) and VIP status. The following provides details of Profile data elements that will be displayed, if available.

Title, First & Last Names	Known As
Access Level TM - Travel Manager TA - Travel Arranger A profile without any access level indicator is assumed to hold Traveller (TR) access only.	VIP Status (only if Yes)
Employee Type (Name)	Email Address (Primary)
Department~	Cost Centre~
Employee Number~	Passport (Preferred) Includes Country of Issue, Passport Number, Expiry Date A Passport expiring soon (within 6 months) or that has expired, will be appended with a label to indicate the state of the travel document, as shown in the example above.

^{~ The custom label for Department, Cost Centre and Employee Number, if configured, will be presented.}

Platform Header Section

To allow enhancements to be implemented as outlined within these Release Notes, the following changes have been adopted for the header section of the platform.

OLD
NEW
1️⃣	REMOVED Credits icon
2️⃣	EXISTING Access to Credits still provided via the Welcome bar option
3️⃣	NEW Language Selector
4️⃣	NEW Platform Help Centre~
5️⃣	UPDATED Travel Advice icon will present a numeric counter for the total of Country Warnings and Do not Travel~

^{~ Currently not supported in mobile responsive view.}

Language Selector

The Language selector has been enhanced, including a repositioning to the header section of the platform. A flag icon corresponding to the language currently selected is now presented.

Selection of the flag icon in the header section will display the Language selector droplist with the currently selected language as well as alternatives to switch to if desired.

New Languages - German & English (US)

Kudos’ platform language offering now includes German (Deutsche) and English (US).

British English vs American English

The following illustrates some common British versus American English words.

colour	neighbour	color	neighbor
symbolise	organisation	symbolize	organization
cheque	favourite	check	favorite
theatre	aeroplane	theater	airplane
programme	cancelled	program	canceled
traveller	apologise	traveler	apologize

User Language Selector

A user can set their own language preference of German or English (US), if not already the default^~, via the Language selector now located in the platform’s header section.

^~Default locale (language) is defined by the agency’s Kudos Administration user(s) at the Agency or Travel Office profile (level). ⚠ If none is set, English (United Kingdom) will be used.

Help Centre Platform Integration

To allow an agency’s end-users (e.g. travellers) to have a more seamless transition to a help centre (knowledge base) for their platform, a Help Site option has been added to the platform’s header section. The setup of an option in the Policy Info section of a platform may have been used to date.

The Help Site option will only be shown if the agency has configured as setup in Kudos Admin.
If no setup has been made, no icon will be presented in the platform's header section.

Review & Create

Field	Description
Help Site URL*	It is recommended to use the Kudos Knowledge Base. If an agency has its own platform help centre or knowledge base they would prefer to use, its URL should be set here.
Help Button Label*	It is recommended a label name for the help site option in the UI of Knowlege Base or Help Centre be used.
Help Summary	Though an optional item, the verbiage set here should be brief whilst adding additional context to the Help Site option in the UI for the end-user (e.g. traveller).

^{Fields marked with an * (asterisks) are mandatory.}

Trips (Itinerary) - Flight Status

BETA

Flight Status assists with questions such as:

• Is my flight on time?

• How long is the delay?

• Is it cancelled?

Starting with this release, flight tracking with real-time Flight Status is provided in the Trips (Itinerary) UIs. Any flight captured by Trips is automatically subscribed to receive Flight Status information in our UI.

Flight Statuses are tracked via a global network of Automatic Dependent Surveillance-Broadcast (ADS-B) receivers. Benefits of ADS-B for the Aviation Industry include:
	Wide surveillance coverage.		Improved safety.
	Weather data can be displayed.		Reduced cost of surveillance infrastructure.
	More efficient flight profiles such as air traffic spacing, separation, self-separation.

The following highlights some of the Flight Statuses that can be tracked and presented in the UI.

Flight statuses relating to a Diversion are currently unsupported e.g. Sydney (SYD) to Perth (PER) flight diverted to Adelaide (ADL).

Widgets (Upcoming Trips)

Trips

A grey coloured progress line and aircraft (example below) may be presented for past (historical) flights. This includes any that were booked or flown prior to the availability of the Flight Status product feature.

Platform Administration

Travellers Import & Export

The Travellers Import is an admin feature designed to enable an agency to create and update Traveller Profiles in bulk (in mass). The Travellers Export option similarly allows an agency to export in bulk active and inactive Traveller Profiles. The following enhancements are included in this release for these existing features:

• Eight (8) additional data elements

• Reordering of data columns to a more logical sequence

• An export file now allows for ease of use as a re-import file of a company by simply removing the first two (2) columns - GuestTraveller & LastModified and adjusting data as required.

• Terminate (date) field will now facilitate the bulk disabling and enabling of profiles

• The following data and permissions are preserved (retained) for existing profiles when reimporting

^{1 If the profile has enabled the “I don’t have a middle name” toggle.
2 The profile must possess Online Global Access.
3 The profile must possess TA or TM access level.
4 The profile must possess Approver permissions.}

Amadeus Profile Sync

Kudos’ Amadeus Profile Sync enhancements include the following items.

Profile Transfer Indicator

• Transfer Indicator A for all Traveller data elements

• Transfer Indicator A for the majority of Company data elements

  • Only Company Address data elements will be sent with S to avoid conflict with the associated traveller’s data, at the time of transfer (e.g. PT)

This change is designed to not only allow Kudos to control the transfer indicator for critical data elements for our systems but should also minimise setups (e.g. PDO settings) by Amadeus or an agency’s LSA (Local Security Administrator) needed as part of an agency’s onboarding to the Travel Platform.

• Previously <transferIndicatorData> was not sent, therefore warranted PDO settings to be implemented in line with Kudos’ recommendations.

As a result of this change, the aforenoted Kudos Help Centre article has been updated. Existing information and guidelines related to PDO settings have been retained for informational purposes only.

<pnrElements>
<pnrElementInformation>
<pnrElementIdentification>
<textSubjectQualifier>3</textSubjectQualifier>
<informationType>P08</informationType>
<airlineCode>QF</airlineCode>
</pnrElementIdentification>
<longFreeTextData>QCID XYZ</longFreeTextData>
</pnrElementInformation>
<pnrElementTransferIndicator>
<transferIndicatorData>A</transferIndicatorData>
<sequenceNum>1</sequenceNum>
<providerCode>QF</providerCode>
</pnrElementTransferIndicator>
</pnrElements>

<remarkSection>
<miscellaneousRemark>
<miscellaneousRemarkInformation>
<type>RM</type>
<longFreeText>*TID:KD19876543</longFreeText>
</miscellaneousRemarkInformation>
</miscellaneousRemark>
<remarkTransferIndicator>
<transferIndicatorData>A</transferIndicatorData>
<sequenceNum>15</sequenceNum>
</remarkTransferIndicator>
</remarkSection>

SSR CTCM & CTCE

In line with the IATA Resolution 830d, effective since 01 June 2019, Kudos has automatically sent the following Profile data via the required industry-standard SSR (Special Service Request) elements:

• Mobile Number - CTCM

• Email Address - CTCE

This important data element has been enhanced to now be sent using the status of HK (confirmed), previously NN (need need).

The sending of status NN was problematic for selected airlines, which meant they were unable to process the data received.

Work, Home and Postal Addresses

The following outlines the updated Profile address data sent and its corresponding mapping to Amadeus, should it exist in the Profile.

• Work Address sent as AM (Mailing Address) EXISTING

• Home Address sent as AM/H (Home Address) NEW

• Postal Address is sent as AM/M (Miscellaneous Address) NEW