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Please note that the following excerpt contains some of the common help articles regarding booking through the Serko Zeno Online Booking Tool (OBT). However, it is important to acknowledge that changes or improvements may have been implemented since the publication of these articles, rendering the information outdated.

(lightbulb) To ensure that you are informed about the most recent Serko Zeno online booking experience, we recommend that you stay in touch with your company's travel administrator/manager or the travel agency (e.g. TMC) responsible for managing your company's bookings. Additionally, you can access relevant information by visiting the Serko-Zeno knowledge base (here) and exploring training videos (here).

Create a New Booking

Creating a new booking is simple and easy in Zeno.

Simply enter the itinerary requirements for the Traveller and the application will work out and recommend the itinerary components based on the Traveller's historical travel behaviour and corporate policy rules.

The Booking process is a four-step process as follows.

  1. Setup - Setup your booking by selecting your itinerary requirements

  2. Itinerary - Use Zeno's recommendations or select alternatives to create the itinerary

  3. Extra's - Select seats, meals or other ancillary services

  4. Confirm - Confirm the details and payment of the booking and complete any Corporate Compliance requirements

 Use the links below to find out how to initiate the booking process...

From the Widget Section

  • Click the NEW BOOKING button, as shown in the following screenshot.

From the Side Navigation Menu

  • Click the Bookings link and select Create new booking from the drop-down list, as shown in the following screenshot.

From Inbound Booking Integration (IBI)

  • Where a Corporate has IBI and Zeno activated, upon submitting the form containing booking data, the Zeno booking process will be initiated.

  • Where a Corporate has IBI activated, but Zeno is not activated, upon submitting the form containing booking data, the Classic booking process will be initiated.


The Setup page is where you will build your itinerary. It is used to define.

  • Who is Travelling on the booking

  • The travel components required for the booking

The Setup page requires you to complete the following.

As the itinerary is being built, a series of cards are automatically displayed to represent each sector of the itinerary.

Depending on Cost Centre and Policies available, and you may be required to select a Cost Centre and/or Policy.

Where the booking is not permitted to be booked online, you will be prompted to contact your Travel Expert to complete the booking on your behalf.

The information contained in the itinerary cards is what Zeno will use to request availability from suppliers.

Once the Setup page is complete, you will continue the booking process to the. Recommended Itinerary.


Upon selecting the CONTINUE TO ITINERARY button, on the Setup page, Zeno prepares a Recommended Itinerary.

The Recommended Itinerary is based on the Travellers historical travel behaviour and corporate policy rules. Each component of the booking will have a card displayed in date order.

The recommended itinerary page is divided into four panes.

Top Navigation

The top navigation pane displays links back to each previous page the user navigated through, as shown in the following screenshot.

  • Click the Setup link to return to the Setup page.

  • Click the Guide Me button to view a Guided Tour relevant to the page. You can step through the tour by clicking the Next button displayed in the corner of each callout. Refer to Guided Tours for more details.

Bottom Navigation

The bottom navigation pane displays options, as shown in the following screenshot.

  • Discard Itinerary - Click to discard the itinerary and start a new one.

  • Continue to Extras - Click to personalise your travel options such as selecting seats, purchasing additional baggage, adding a meal request, etc.

  • Express Checkout - Click to display the Confirm page.

Itinerary Summary

The itinerary summary displays an overview of the booking, as shown in the following screenshot.

  • Click the Hide icon ⏪ to hide the summary.

  • Click the Display icon ⏩ to display the summary.

  • Click on the icons to quickly navigate to the corresponding itinerary card in the detailed pane.

  • To scroll through the itinerary summary, place the mouse anywhere in the itinerary summary and use the scroll wheel on the mouse to scroll up and down.

  • Click the Expand icon ⏫ next to Trip total to view the cost summary, as shown in the following screenshot.

  • Where you select the OK button on the itinerary card, this will update the circular icon with a check to indicate the sector is complete, as shown in the following screenshot.

This can be handy if you want to use the itinerary summary as a type of checklist for the itinerary.

  • Click the Express checkout link to skip the Extras page and go straight to the Confirmation page, as shown in the following screenshot...

Express Checkout will always be displayed in the Trip Summary; so you don’t need to scroll to the bottom of the page to select Skip Extras.

Detailed Itinerary

The detailed itinerary pane is made up of a series of Itinerary Cards displayed in date order, as shown in the following screenshot.

Each card is made up as follows.

  • A header that provides a description of the travel component, access to different views, the option to delete, the search criteria as entered on the Setup page.

  • A short-list of preferred suppliers (if no preferred suppliers are available, then the short-list will include non-preferred suppliers).

  • A summary of the travel component.

  • Fare / Rate information.

  • Additional detail of the travel component.

By default, when you first land on the Recommended itinerary page all cards will be in the Suggested View. You can select an alternative view for each card as required, by selecting your preferred view from the header, as shown in the following screenshot.

Zeno will remember your preferred view, for the next time you make a booking.

Click the Expand icon 🔽 to expand panels in a card.

Click the Collapse icon 🔼 to collapse panels in a card.

The links below provide detailed information about each travel type.


The Extras page is used to personalise the itinerary for the Traveller. On this page, you can.

If you do not require any extras for the itinerary, you can go straight to the Confirm page.

  • Click the Express Checkout button at the bottom of the Recommended Itinerary page, as shown in the following screenshot.


  • Click the Skip Extras button at the top of the Extras page, as shown in the following screenshot.

To go back to Setup or Recommended Itinerary at any stage use the breadcrumbs at the top of the page, as shown in the following screenshot.


The Confirm page is used to check and confirm the selections made for the itinerary, complete any mandatory details and submit the booking.

Prior to submitting the booking, you may also be required to read and accept fare/rate rules and acknowledge instant purchase rules, depending on the providers selected for the booking.

Your company travel policy will determine if the following optional modules are available for the booking, which is accessed from the Confirm page.

The Confirm page is made up of the following areas.

To go back to Setup, Recommended Itinerary or Extras at any stage use the breadcrumbs at the top of the page, as shown in the following screenshot.

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