General

Once a profile has been initially set up, the user can log in at any time to add or update information including credit cards, passports, visas and memberships (i.e. frequent flyer, loyalty).

Add Traveller

User Access Levels: Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

The ability to create a new profile (traveller) of an employee (non-guest) in Profiles by selecting Add Traveller is available.

If enabled, an option for Guest Traveller? will be shown with the ability to select Yes or No.

If Yes is selected, a profile of a guest (non-employee) will be created.
- Discover more about a Guest Traveller profile - here.
If No is selected, a profile of an employee (non-guest) will be created.

The set-up process is quick and easy with a basic profile able to be created with the traveller’s name as spelt in the passport and their email (work or personal) as well as employee details (e.g. employee number), work address and telephone contact (mobile number).

The Login Email (address) is a profile’s unique identifier and as such, can only be utilised in one profile. It is not possible to enter the same email address in different profiles. The use of search may assist permitted users to locate an existing profile (active or inactive).

For information on the Communication Email option if shown, refer to the sub-section here.

💡 Refer to the following article if more information is needed regarding the Login Email uniqueness.

Login Email Uniqueness

General

User Access Levels: Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

Mandatory sections of the basic profile to be completed will be denoted with ✖

Once finalised, mandatory section will be denoted with a ✔

Restrictions & Privacy Mode

Discover more about Restricted & Privacy Modes if the user’s profile is denoted with a 🔒 or 👁 icon next to the active/inactive status.

Traveller

User Access Levels: Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

The name spelling is as per the passport, including the middle name. Mandatory fields are denoted with an * (asterisks).

Please liaise with your company’s travel administrator/manager or the travel agency (e.g. TMC) that manages your company’s bookings for assistance, if a Home Airport is found to be missing.

Only use (enable) the I don’t have a middle name toggle if Middle Name(s) are not reflected on the Passport. Using this option will disable the Middle Name field and responsibility must be accepted for any issues that may arise due to name discrepancies between the passport and the booking (ticket).

Diverse (non-binary) gender option, please refer to Diverse Gender.

Communication Email

If enabled, the Communication Email (address) field will appear in place of the Alternate Email and become the traveller’s included contact element for:

Bookings (e.g. PNRs) created via integrated systems such as the GDS (e.g. Amadeus) and OBT (e.g. Serko),
Delivery of the platform’s email messaging such as Password Reset and Passport Expiry Notifications.

If denoted with an * (asterisks), the element is also mandatory.

The Login Email is the only email that can be used to access the travel platform, while the Communication Email cannot be used for this purpose. The traveller's Login Email must be unique, as this is a system-level requirement at the system level. However, the Communication Email can be utilised for the delivery of platform messaging such as a Password Reset, as long as the Login Email associated with the request matches a traveller profile.

Employee Details

User Access Levels: Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

Company-specific information and mandatory fields are denoted with an * (asterisks).

The following is an example of Employee Details, though each company’s setup may vary.

Travel Preferences

User Access Levels: Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

When travelling, there are many factors to consider, and everyone's preferences can differ. That is why Travel Preferences offers various options to customise one’s travel experience. The travel platform offers the following options:

Known Traveller Number (KTN) and Redress Number.
- If enabled, KTN and Redress Number can be recorded for travellers who frequently travel to, across and throughout the United States. Discover more about these options - here.
A Special Meal by selecting a preferred meal type (e.g. Moslem Meal). Details of the travel platform’s support of special meals can be found in the following section.
A Seating Preference by selecting a preferred location (e.g. Front) and type (e.g. Window),^~
Special Requirements (e.g. Mobility Assistance Required) by using the toggle options.
Any Other Traveller Notes (information) that might be pertinent to a travel consultant e.g. if the Vision Impaired toggle has been selected, adding a note of Travel with Guide Dog would be beneficial.

^~^{Not all airlines accept seating preference requests and/or they can be subject to the aircraft type and classes of travel (e.g. Economy) booked.}

Special Meals

The following Special Meals are currently supported for use in a Profile^{^}. A general description^! and the industry-standard (IATA) code for each has been included for reference.

Vegetarian Hindu (AVML) Click here to expand... Also known as a vegan or strict vegetarian meal, this meal is completely free of animal products or by-products. It does not contain any meat, fish, dairy, eggs, honey or other animal products or by-products.	Vege Vegan Meal (VGML) Click here to expand... Also known as a vegan or strict vegetarian meal, this meal is completely free of animal products or by-products. It does not contain any meat, fish, dairy, eggs, honey or other animal products or by-products.
Vege Raw Meal (RVML) Click here to expand... A vegetarian (and vegan) meal that consists of exclusively raw vegetables and salads.	Vege Oriental (VOML) Click here to expand... A vegetarian meal (usually also vegan) prepared in a Chinese or Oriental style.
Fruit Platter (FPML) Click here to expand... A meal that consists purely of fruit components such as fresh fruits, fruit compote, fruit desserts, etc. Inclusions can vary depending on availability and seasonality.	Vege Lacto-Ovo (VLML) Click here to expand... A vegetarian meal that will not contain any type of fish or meat, but may contain eggs and dairy products.
Vege Jain Meal (VJML) Click here to expand... A vegetarian meal prepared with vegetables and fruit that grow above the ground. It does not contain any animal products and by-products, or any root vegetables, including onions, garlic and ginger.	Low Salt Meal (LSML) Click here to expand... A meal for anyone requiring a diet low in salt or sodium. It can usually contain meat, poultry or fish with no added salt, eggs and egg products, milk and dairy products, rice and pasta (with no salt added during cooking), fruits, vegetables, herbs, spices.
Diabetic Meal (DBML) Click here to expand... A diabetic meal should not contain sugars, syrups, jams, cakes or chocolate. The meal should not cause an increase in blood sugar levels. It can usually contain lean meat, fish, wholegrain breads and cereals (brown rice, whole meal pasta, quinoa, barley), starchy vegetables, legumes, fresh fruit, low‑fat dairy products, plant‑based oils, and diabetic‑friendly products such as sugar‑free jam.	Gluten Friendly (GFML) Click here to expand... A gluten friendly meal does not ingredients or food items with gluten. It can usually contain meat, fish, seafood, poultry, eggs, dairy products, fruits, vegetables, legumes, corn, rice, potatoes, quinoa, buckwheat, tapioca, and gluten‑free breads and cakes. ⚠️ It is important to know that gluten friendly meals could be prepared by an airline’s catering service in a non-certified GF facility.
Bland Meal (BLML) Click here to expand... A meal suitable for anyone who suffers from gastric discomfort. It can usually contain low‑fat foods that are non‑spicy and is easily digestible. This could include lean meat, fish, cooked vegetables, fruits, eggs and egg products, white bread, white rice and low‑fat dairy products.	Kosher Meal (KSML) Click here to expand... A meal suitable for anyone who follow Jewish custom. Kosher meals are prepared to comply with Jewish dietary requirements. ⚠️ It is important to know that an airline may not be able to guarantee Passover meals.
Muslim Meal (MOML) Click here to expand... A meal prepared and served in accordance with Muslim dietary laws and customs, containing no pork and pig by-products, gelatine, non-white fish meat from species without scales or fins, alcohol and flavouring extracts with alcohol.	Low Fat Meal (LFML) Click here to expand... A meal for anyone requiring a diet low in fat. It can usually contain lean meat, skinless poultry, lean fish, egg whites, rice, potatoes, wholegrain breads and cereals, fresh fruits, vegetables and low‑fat dairy.
Hindu Non-Vege (HNML) Click here to expand... A non-vegetarian, Indian-style meal prepared according to Hindu customs that containing no beef, veal or pork, but with lamb, domestic fowl, other meats, fish and milk products.	Low Calorie Meal (LCML) Click here to expand... A meal suitable for anyone who requires calories to be restricted. It can usually contain lean meats, low fat dairy products and high fibre food. It should not include fried food, gravy, sauces, rich desserts, added fats, oils and sugar.
Seafood Meal (SFML) Click here to expand... A meal containing only seafood, including fish. The meal should not include any meat at all, only fish or shellfish. It is generally a Western-style dish (depending on the airline). The seafood will normally be served with potatoes and vegetables, and carbohydrates. This type of meal is becoming less common as it can be an expensive special meal to create and not always offered.	Low Lactose Meal (NLML) Click here to expand... A meal suitable for anyone who requires lactose to be restricted. It can usually contain meat, poultry, fish, eggs, fruits, vegetables, soy products (tofu, soy yoghurts, soy cheeses), pasta, rice, potatoes, pulses, cow’s milk alternatives (soy, oat, almond, coconut), milk‑free coffee creamers. ⚠️ This meal is usually not be suitable for anyone with a milk allergy.

^{^}^{Not all airlines (e.g. Jetstar) offer special meal requirements and some meal types (e.g. SFML) may only be available with selected airlines.}
^!^{The descriptions provided are general and as such, the meal offering provided by the airline could vary. It is recommended to contact the airline directly to confirm, especially in the case of strict religious and dietary requirements.}

Platform Access

User Access Levels: Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

This option allows a TM/TAM to adjust a user's platform access (i.e. Profile Type) as well as enable/disable Online (booking tool) and PMS/EMS (e.g. Expense Management System) setups if required.

Telephone Contact Details

Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

Valid mobile and work phone contacts are required for each traveller profile, with mandatory fields denoted with an * (asterisks).

Contacts should be recorded in the international dialling format i.e. do not include any leading zeros (0s) for the mobile phone number and area code for work, home and fax numbers.

The profile’s Email Address and Mobile Phone contact information is communciated to suppliers, including airlines to use in the event of a flight disruption.
Affected travellers expect to receive active, fast and transparent information at all times. By communicating directly with the traveller, airlines seek to ensure customer satisfaction even in the event of flight alterations that are unfortunately not always avoidable.

Addresses

User Access Levels: Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

Mandatory fields within each address section are denoted with an * (asterisks).^{^}

While the majority of documents used for travel now are electronic-based (e.g. e-ticket), sometimes the pick-up and delivery of item(s) still may be required (e.g. visa application). It is therefore important to ensure address information is maintained.

The Work Address, the minimum address type required, may default to the address stored in the company’s profile, managed by the agency.

The work address that has defaulted to the profile can be edited or modified to ensure accuracy if required.

To avoid potential issues with the profile’s synchronisation to other systems (e.g. Online Booking Tool):

Each address line is recommended to be limited to a maximum of 50 characters, and
The below listed Special Characters must not be used. Use of , (comma) and - (dash/hyphen) as a replacement should instead be applied.

* (asterisks)	/ (slash or forward slash)	# (hash or pound sign)
_ (underscore)	& (ampersand)	; (semi-colon)

Emergency Contact Details

User Access Levels: Traveller | Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM)

An emergency contact is one of those just-in-case things you do not want to be used, but it should be ready and up-to-date. No one plans to have a medical crisis or be in an accident, but life has a way of throwing unforeseen events when least expected.

The Emergency Contact can be a lifesaver in the event of a medical emergency, as well as someone to be contacted to receive emergency information. It could be a family member, friend or neighbour.

Some people automatically put down their parents’ contact information because these are the people who know them best or, simply, because they always have. But if your parents are your default contacts, you may want to revisit that every so often.
In some cases, adult children have removed their parents as their emergency contacts because they worry that their parents may not react well to receiving emergency news over the phone from a stranger or are physically, mentally or emotionally unable to coordinate care for another person.

The emergency contact should have access to other family members or close friends who you may want to know if you are in a health crisis. They should know and feel comfortable reaching out to your circle of loved ones.

Your best emergency contact is someone who knows your medical history and how to contact family and friends in the case of an emergency.

Save

Once all profile mandatory fields (*) and sections (✔) have been finalised, select Save to create the profile

Once a profile has been created, supplementary information such as credit cards and passports can be added. The following articles are intended to provide details about these and other related elements of Profiles.

Edit/Add Information

After the initial profile creation, additional information can be added and existing information can be edited.

Select the Avatar and the Edit my profile option

-or-

Profiles from the Navigation Panel.

User Access Levels: Travel Arranger (TA) | Travel Manager (TM) | Travel Account Manager (TAM) will need to utilise this option to edit/add information to the Profiles of delegated traveller(s).