My Requests
User Access Levels: 
Traveller | Travel Arranger (TA) | Travel Manager (TM) | 
Travel Account Manager (TAM)
My Requests provides the user with a single streamlined area to view and manage travel Requests.
Requests submitted by one self and those made on the traveller’s behalf by a Travel Arranger (TA) and Travel Manager (TM) will be able to be viewed.
A TA and TM who have submitted requests on behalf of a traveller will be able to view these as well as their own.
If enabled for the company, a TM user also has the ability to view all company Requests by enabling the “All company bookings” toggle in the search criteria, as seen in the following example.
Access
Select My Requests.
My Requests - Icons Legend
Icon | Description | |
 | Allows the quote(s) that have been created by a TAM and appended to the Request to be viewed. |
|
 | View the original Request submitted by the travel booking (e.g. traveller, travel arranger). |
|
Status
The following provides a high-level description of each Status that can be seen in the Request.
Status | Description |
|---|---|
IN PROGRESS | Request received by the agency (e.g. TMC) but awaiting to be actioned by a TAM (e.g. travel consultant) i.e. add quote(s). |
REQUEST AWAITING APPROVAL | Request without Quote(s) requires approval to proceed by travel approver. |
QUOTE AWAITING APPROVAL | Request with Quote(s) awaiting approval by travel approver. |
QUOTE AWAITING ACCEPTANCE | Request with Quote(s) awaiting acceptance by travel booker. |
TRAVEL APPROVED | Request has been approved by travel approver or where no approval is required, has been completed. |
TRAVEL APPROVED - PLEASE ISSUE TICKET | Request has been approved by travel approver or where no approval is required, has been completed and awaits booking to be made by travel booker (e.g. travel arranger) via the company’s OBT (Online Booking Tool). |
TRAVEL DECLINED | Request is declined by travel approver. |
View Request
Selecting the View Request icon will display details of the initial Request submitted by the travel booker (e.g. traveller, travel arranger).
View Quote
Selecting the View Quote icon will display details of the quote(s) that have been created and appended to the Request.
If more than one (1) quote exists, an option to select which quote to view will subsequently be shown, as seen in the following example.
